FAQ

Find practical answers about ordering from RYZE Superfoods. For anything specific to your purchase, contact the team using the details below.

Can you deliver to my address?

We serve addresses in the United States only. Standard Shipping is free for every US order and has no minimum spend.

What is the usual delivery schedule?

Order processing takes an estimated 1–2 business days, followed by 4–6 business days in transit after dispatch. Weekends and US public holidays do not count. Arrival estimates are not guaranteed dates.

Will I receive tracking?

Yes. Tracking is emailed to the order contact after shipment. Send support your order reference if the email is missing or the progress appears unusual.

Can an order be cancelled or corrected?

Contact us promptly before shipment for a cancellation, address correction or other change. We will assess what is possible but cannot guarantee completion, especially after dispatch.

How do I request a return or exchange?

Contact us within 30 days of delivery with purchase proof. Change-of-mind goods should be unused and in original condition and packaging. We pay eligible return postage and provide the method or prepaid label. Exchanges depend on replacement availability.

When is a refund processed?

An approved refund goes to the original payment method within 10 business days after the return is received and inspected. The bank or provider may take additional time to post the amount.

What if goods are missing, damaged or incorrect?

Send the order details, a description and relevant pictures. We review damage, defects, omissions and fulfilment errors and arrange the appropriate remedy. Eligible problem-related return shipping is paid by the store.

Which payment methods can I select?

Use the methods offered by the live secure checkout. Settlement is in USD and applicable taxes appear in the final total. Do not send full card information to support.

Where are ingredients and preparation directions?

Read the listing and instructions for your particular RYZE product. Check the ingredients, materials, quantities, variants and safety information relevant to that item rather than assuming another product is equivalent.

How do I reach support?

Our email, telephone and physical address are below. We provide customer service Monday to Friday, 9:00 AM–5:00 PM local time at the listed business location.

Business and customer enquiries

Store name: RYZE Superfoods
Enquiries: Support@smallbatchmushroomcoffee.shop
Customer telephone: 640-532-4044
Physical address: 16 Washington Park, Maplewood, New Jersey, 07040, United States